Terms & Conditions

The Surreal Studio makes available all the products and information on
this website www.thesurrealstudio.com with subject to the following
terms and conditions. By visiting this site and/ or purchasing something
from us, you engage in our service and agree to be bound by
the following terms and conditions .


SHIPPING​
• Our shipping charges​ are Rs.60 .
• We offer free shipping on all orders above Rs.799
• All orders usually get shipped within 4-5 days, so you can expect
your order to get delivered between 7-8 days.


SHIPPING REGIONS​
• Currently, we are shipping only across India and all transactions
are processed in Indian Rupees (INR).
• But hey! we are looking forward to expand soon and ship internationally also.


TRACKING
• The Surreal Studio is powered by Shiprocket services for shipping.
• Once your order is shipped you will be receiving timely updates
via sms and email notifications about the status of your order.


DELIVERY​
• We have just started out and are in the learning process. Also, due to
the current uncertain situation of the pandemic, we request you to
please bear with us in case of any delays in the delivery of your order.
• We are taking all the necessary precautions and following the guidelines.
• We endeavour to ensure timely delivery of your order
as estimated in your order confirmation.
• In a very unlikely and rare event, if the delivery of your order is
not possible, due to any reason outside the control of The Surreal Studio,
due to uncertain events or situations, we shall inform you of such inability
to deliver your order followed by a full refund of the processed order.
• COD - At the moment, we do not have the Cash on Delivery option
available, but we are looking forward to make it available to you soon


RETURN / REFUND / REPLACEMENT
• If you've received a damaged product, please do not worry.
Drop us a mail at work.thesurrealstudio@gmail.com with the images of
the damaged product at the earliest, within 8 days of receiving your order
and we will send you a replacement of the product or process a
full refund of your money, whichever is preferred, at the earliest.​
• Return or exchange of products - Sorry, at the moment we do not allow
return or exchange of products. Only damaged products are
applicable for a replacement or refund.
• In case of any other problem or query,
please drop us a mail at work.thesurrealstudio@gmail.com
and we will be more than happy to help you.


CANCELLATION
• Your order is eligible to cancellation if it is not shipped from our end.​
• For cancellation of order please drop us a mail
at work.thesurrealstudio@gmail.com and we will update you with
the status of your order.


CARE
• If the product is damaged by the buyer in any way on account of
improper, reckless use or disregard of care, we hold no liability for the
damage or shortcomings in the quality of the product, return or refund.
• We process return, refund and replacement only if a damaged
product reaches you from our end.


DIMENSIONS OF THE PRODUCT
• The size and dimensions of the products are listed to allow
you to understand the approximate size of the product.
Therefore, the actual dimension of the product delivered may sometimes
slightly vary due to the manual error of measurements.


COPYRIGHT & INTELLECTUAL PROPERTY
• The Trademark 'The Surreal Studio' is a proprietary of The Surreal Studio
• This website is operated by The Surreal Studio, having the services
of online store and website powered by shopify.
• The website www.thesurrealstudio.com  it's products and all of it's
content including text, illustration, images and other creations
are solely owned by The Surreal Studio.



INACCURACIES​
• Due to the unpredictability of technology, we cannot guarantee that
the website will be uninterrupted or error-free, but we endeavor to
correct or resume operations affected by any errors. 
• We attempt to present to you the most accurate and reliable information.
However, there maybe some rare occasions where the data or information
featured on the website may contain some typographical errors or other
inaccuracies due to manual errors. The errors are purely unintentional and
we apologize if it is affected on your order, in such case, you can surely
write to us at work.thesurrealstudio@gmail.com 
• We reserve the right to change or amend errors or update information
at any time without prior notice.


PRODUCT AVAILABILITY, INFORMATION, COLOURS AND QUALITY
• We function with a drive to create distinctive and
quality products fueled with creativity.
• We do not guarantee the updation of stock of the products,
once it is out of stock, though we endeavor to restock products
and make them available to you again.
• The  products at The Surreal Studio are proudly manufactured locally in India.
We attempt to display the product images and information as accurately
as possible. However, there may be very slight changes in the
appearance, colour, material, etc due to the difference of medium
concerning display of images digitally and actual physical goods. ​


CORRESPONDENCE
• We like to go out of our ways to help you and respond to you as quickly
as possible. However, if there are any delays due to rare uncertain
circumstances, we request you to please bear with us.